Terms & Conditions

These Terms and Conditions govern your access to and use of SmartSalonMaster, including our website, applications, software, and related services.

By creating an account, accessing the platform, or using any SmartSalonMaster service, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not access or use SmartSalonMaster.

SmartSalonMaster is intended primarily for businesses, salon owners, managers, staff, and other authorized users.

By using the platform, you represent that you have the legal capacity to enter into these Terms and that the information you provide is accurate and complete.

If you are using SmartSalonMaster on behalf of a business or organization, you represent that you have authority to bind that organization to these Terms.

Certain SmartSalonMaster features may require you to create an account.

You are responsible for:

• Providing accurate registration information.
• Keeping your login credentials confidential.
• Maintaining the security of your account.
• Restricting unauthorized access to your account.
• Notifying us if you believe your account has been compromised.

You are responsible for activities performed through your account unless those activities result from circumstances outside your reasonable control.

SmartSalonMaster provides software tools intended to help salons manage business operations and customer relationships.

Depending on your plan and configuration, the platform may include functionality such as:

• Online appointment and booking management.
• Customer management.
• Lead management.
• Instagram and WhatsApp lead integrations.
• Salon services and staff management.
• Business analytics and reporting.
• Marketing and communication functionality.

Features may change, improve, be replaced, or be discontinued from time to time.

You agree to use SmartSalonMaster only for lawful and legitimate business purposes.

You must not:

• Use the platform for unlawful, fraudulent, deceptive, or abusive activities.
• Attempt to gain unauthorized access to another account or system.
• Interfere with or disrupt the operation of the platform.
• Introduce malicious code, malware, or harmful content.
• Reverse engineer or attempt to extract source code from the platform except where permitted by applicable law.
• Copy, reproduce, resell, or commercially exploit the platform without authorization.
• Use the service to send unlawful, misleading, or unsolicited communications.
• Violate the terms or policies of connected third-party services.

You may use SmartSalonMaster to store and manage information relating to your salon, employees, leads, customers, and appointments.

You remain responsible for the accuracy, legality, and appropriateness of the information you enter into the platform.

You are also responsible for ensuring that you have the necessary permissions, notices, and lawful basis to collect and process customer information through the service.

You must not upload or process information through the platform where doing so would violate applicable law or the rights of another person.

SmartSalonMaster may integrate with third-party platforms and services, including communication, social media, analytics, payment, hosting, or other service providers.

Your use of these third-party services may be subject to separate terms and privacy policies.

SmartSalonMaster is not responsible for the independent policies, availability, performance, or practices of third-party services.

You are responsible for maintaining any required authorizations and complying with the terms applicable to services you connect to SmartSalonMaster.

Certain SmartSalonMaster features may require a paid subscription or other applicable fees.

Where paid plans are offered, pricing, billing frequency, included features, taxes, and other applicable charges will be presented during the purchasing process or in the applicable service agreement.

You agree to provide accurate billing information and authorize applicable charges for the plan you select.

If a payment fails or an account becomes overdue, access to certain paid features may be restricted or suspended.

We may occasionally offer free trials, promotional access, discounts, or other special offers.

Promotional offers may be subject to additional conditions, eligibility requirements, duration limits, or restrictions.

Unless otherwise stated, we reserve the right to modify or discontinue a promotional offer at any time.

SmartSalonMaster and its associated software, branding, designs, interfaces, graphics, content, trademarks, and other materials are owned by or licensed to SmartSalonMaster and are protected by applicable intellectual property laws.

These Terms do not transfer ownership of SmartSalonMaster intellectual property to you.

Subject to these Terms and your applicable subscription, we grant you a limited, non-exclusive, non-transferable right to access and use the platform for your legitimate business purposes.

You retain ownership of content and information that you submit to SmartSalonMaster, subject to the rights necessary for us to provide the service.

By submitting content to the platform, you grant us the limited rights necessary to host, process, transmit, display, and otherwise use that content to provide and improve the services.

You represent that you have the necessary rights and permissions to provide such content to us.

We aim to provide a reliable and accessible service, but we do not guarantee that SmartSalonMaster will always be available, uninterrupted, or error-free.

The platform may occasionally be unavailable due to maintenance, updates, technical issues, security events, infrastructure problems, or circumstances outside our reasonable control.

We may perform planned maintenance or updates that temporarily affect availability.

SmartSalonMaster is provided as a business software platform intended to assist with salon management and growth.

We do not guarantee that use of the platform will result in a particular number of leads, bookings, customers, revenue, or business growth.

Business results depend on many factors outside our control, including your marketing activities, pricing, services, location, customer demand, and business decisions.

To the extent permitted by applicable law, the services are provided without warranties beyond those expressly stated in these Terms.

To the maximum extent permitted by applicable law, SmartSalonMaster and its affiliates, employees, partners, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform.

This may include loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings, subject to applicable law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless SmartSalonMaster and its affiliates, personnel, and service providers from claims, damages, liabilities, costs, and expenses arising from:

• Your misuse of the platform.
• Your violation of these Terms.
• Your violation of applicable law.
• Your violation of another person's rights.
• Content or information you submit to the platform.

You may stop using SmartSalonMaster at any time, subject to any applicable subscription or payment obligations.

We may suspend or terminate access where reasonably necessary to protect the platform, our users, third parties, or our legal and contractual rights.

We may also suspend or terminate accounts that materially violate these Terms or applicable laws.

Where appropriate and reasonably possible, we may provide notice before taking such action.

Following account termination or cancellation, information associated with your account may be retained for a limited period where necessary for legal, security, operational, or legitimate business purposes.

Certain data may be deleted or anonymized in accordance with our data retention practices and Privacy Policy.

If you need to export information from your account, you should do so before terminating your account where the applicable functionality is available.

We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.

When we update these Terms, we will update the effective date displayed on this page.

Your continued use of SmartSalonMaster after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

These Terms will be governed by and interpreted in accordance with the laws applicable to the agreement, without regard to conflict-of-law principles.

Any disputes will be handled by the courts or dispute resolution mechanisms having appropriate jurisdiction, subject to applicable law.

The specific governing law and jurisdiction should be confirmed and customized by the business before these Terms are published for production use.

If you have questions about these Terms or SmartSalonMaster, you can contact our team using the information below.