Privacy Policy

When you use SmartSalonMaster, we may collect information that you provide directly to us, information generated through your use of the platform, and certain information collected automatically.

Information you provide

This may include:

• Your name and contact information.
• Email address and phone number.
• Salon or business name and business details.
• Account login and profile information.
• Appointment and booking information.
• Services, staff and business information you add.
• Information submitted through contact or support forms.

Customer information

If you use SmartSalonMaster to manage your salon, you may enter information about your customers, including names, contact details, appointment history, preferences, and other information relevant to managing your salon.

You are responsible for ensuring that you have the appropriate rights and permissions to collect and process information about your customers through the platform.

We use the information we collect to operate, maintain and improve SmartSalonMaster and to provide the services you request.

Depending on how you use the platform, we may use information to:

• Create and manage your account.
• Provide salon management functionality.
• Process and manage appointments and bookings.
• Help organize leads and customer information.
• Provide customer support.
• Send important service and account notifications.
• Improve the performance and usability of the platform.
• Monitor and protect the security of our services.
• Detect, investigate and prevent fraud or abuse.
• Understand how our services are used.
• Develop and improve products and features.

SmartSalonMaster may provide functionality that helps salons manage leads and customer enquiries originating from external platforms such as Instagram, WhatsApp, or other supported communication channels.

When you connect an external service to SmartSalonMaster, we may receive information made available to us through that service, subject to the permissions and settings you authorize.

Your use of external platforms remains subject to their own privacy policies and terms. SmartSalonMaster does not control the privacy practices of third-party platforms.

SmartSalonMaster allows salons to create, manage and organize appointments and customer information.

Salon administrators and authorized users may have access to information stored within their salon account based on the permissions configured by the salon.

Salon owners are responsible for determining what customer information they collect and ensuring that their collection and use of customer information complies with applicable laws.

We may collect technical and usage information when you interact with SmartSalonMaster. This may include information such as:

• Browser type and device information.
• Operating system information.
• Pages and features accessed.
• Approximate usage times and activity.
• IP address and general network information.
• Error and diagnostic information.

We use this information to understand platform performance, troubleshoot problems, improve our services and maintain security.

SmartSalonMaster may use cookies and similar technologies to maintain sessions, remember preferences, understand usage and improve the functionality of the platform.

Some cookies may be essential for the platform to function, while others may help us understand how users interact with our services.

Depending on your browser and applicable laws, you may be able to control certain cookies through your browser settings.

We do not sell your personal information as a product.

We may share information with trusted service providers when necessary to operate SmartSalonMaster. These providers may assist with services such as:

• Cloud hosting and infrastructure.
• Database and storage services.
• Email and communication delivery.
• Analytics and monitoring.
• Security and fraud prevention.
• Customer support.
• Payment processing where applicable.

We may also disclose information where required by law, legal process, or where reasonably necessary to protect our rights, users, property or services.

We take reasonable technical and organizational measures to protect information stored and processed through SmartSalonMaster.

Depending on the nature of the information and service involved, these measures may include access controls, authentication, encryption in transit, monitoring and other security practices.

However, no internet-based service can guarantee absolute security. You should use strong passwords and protect your account credentials.

We retain information for as long as reasonably necessary to provide our services, maintain business and legal records, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer required for these purposes, we may delete or anonymize it in accordance with our operational practices and applicable requirements.

Depending on where you live and the laws applicable to you, you may have rights relating to your personal information.

These may include the ability to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Object to or restrict certain processing.
• Request a copy of certain information.
• Withdraw consent where processing relies on consent.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

SmartSalonMaster is intended for businesses and professional users. Our services are not directed toward children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

SmartSalonMaster may integrate with or link to third-party services. These services may have their own privacy policies and terms.

We encourage you to review the privacy practices of third-party services before connecting them to your SmartSalonMaster account or providing information to them.

We may update this Privacy Policy from time to time to reflect changes to our services, practices, legal requirements or other operational needs.

When we make changes, we will update the effective date shown at the beginning of this policy. We encourage you to review this page periodically.

If you have questions, concerns or requests regarding this Privacy Policy or the way SmartSalonMaster handles information, please contact us.